Nova Harbor Retail LLC is committed to providing customers with a great shopping experience. If you are not satisfied with the goods you receive, you can apply for processing according to the following return and refund policy.
- Return Period
Customers can submit a return request within 30 days of receiving the goods. Return requests after 30 days may not be accepted unless otherwise stipulated by applicable law.
- Return Conditions
Returned goods should be in their reasonable original condition and, if possible, intact. The goods should not have been improperly used, damaged, or altered by human intervention, and it is recommended to retain the original packaging and related accessories.
If the goods have obvious quality problems, damage caused during transportation, or the received goods are significantly different from the order, please contact us as soon as possible after discovering the problem, and provide order information and relevant photos so that we can verify the issue.
- Return Request
Before returning the goods, please contact us and submit a return request via the email address below. Please provide the order number, purchase information, and reason for return.
Goods returned without confirmation may not be processed promptly, so it is recommended to wait for our return instructions before sending the goods back.
4. Refund Processing
After receiving and inspecting the returned goods, we will process the refund based on the order details.
For orders that meet the refund criteria, the refund will typically be initiated within approximately 3 business days after the return review is completed. The actual arrival time may vary depending on the processing speed of your payment institution or bank.
Refunds are usually returned to the original payment method.
- Circumstances Ineligible for Return
The following situations may not qualify for a return or refund:
The 30-day return period has expired;
The goods are damaged due to improper use;
The goods show obvious signs of human-caused damage;
The goods have been modified or altered without authorization;
The order or purchase information cannot be confirmed;
The goods cannot be kept in a reasonable return condition due to the customer’s personal reasons.
If applicable laws stipulate otherwise, those laws shall prevail.
- Refund Issues
If you have submitted a refund request but have not received a refund after a reasonable processing time, please contact your payment institution or bank to confirm the transaction status. If the problem persists, please contact us for assistance.
- Contact Us
For returns, refunds, or inquiries, please contact us:
Nova Harbor Retail LLC
3330 Liberty Rd S
Salem OR 97302