- What products does Nova Harbor Retail sell?
novaharborretail.com primarily offers home and kitchen products, including kitchen tools, storage items, and home décor products.
- Which regions do you ship to?
We offer shipping services to multiple countries and regions. Please refer to the checkout page for the specific delivery area available to your address.
- How long does it take for my order to ship?
Orders are typically processed and shipped within 1–3 business days after payment is completed.
- How long does delivery take?
Orders are expected to arrive within 3–7 business days after shipment. Actual delivery time may vary depending on the delivery area and shipping conditions.
- Can I track my order?
If your order provides tracking information, we will provide you with relevant logistics information via order details or email. You can use the tracking number to check your package status.
- Can I change my delivery address?
If your order has not yet shipped, please contact us as soon as possible to confirm whether you can change your address. Address modification may not be guaranteed to be successful after the order has been shipped.
- What if there is a problem with the received goods?
If the received goods are damaged, have quality problems, or are significantly different from the order, please contact us as soon as possible and provide order information and relevant photos. We will assist you in handling the issue.
- Can I return the goods?
Yes. Goods meeting the return conditions can usually be returned within 30 days of receipt.
- What do I need to do before returning the goods?
Please contact us via email to submit a return request before sending the goods back, providing the order number, purchase information, and reason for return. It is recommended to obtain return instructions before sending the goods back.
- How long does it take for the refund to arrive?
For orders meeting the refund conditions, the refund will usually be initiated within approximately 3 business days after the return is approved. The actual arrival time may vary depending on the processing speed of the bank or payment institution.
- Can I cancel the order?
If your order has not yet entered the shipping process, please contact us as soon as possible. We will confirm whether cancellation is possible based on the current status of your order.
- How to contact Nova Harbor Retail?
You can contact us via the following email addresses:
[email protected]
[email protected]
We will reply to your inquiry as soon as possible.